Frequently Asked Questions

What's Phone Unlocking?

The unlocking service we offer allows you to use any network providers SIM card in your phone. Typically this involves unlock codes which are a series of numbers which can be entered into your mobile phone via the phones key pad to remove the network restriction and allow the use of other SIM cards, in new phones you need to have remote support to unlock the phones, this is much more difficult but we provide these services too!

How will I know if my phone is locked?

To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to make calls and displays an error message such as ‘SIM not valid’, ‘Phone Restricted’, ‘SIM not accepted’ or it’s asking you to enter an unlock code then your phone is most likely to be locked.

Do I require technical knowledge?

None at all, we provide complete and easy instructions for unlocking your phone. Often it can be as simple as entering an unlock code using the phone’s keypad. If there is a problem unlocking your phone using the codes we provide then we will endeavor to solve the problem to the best of our ability.

What are the advantages of unlocking my phone?

The biggest advantage of getting your phone unlocked is choice, with your phone unlocked you can swap SIM cards at different times to get the best value of the different phone rates from the providers, you can choose which network and which rates you want at various times.

Mobile phones which are unlocked have a greater second hand value, the value of your handset will be worth more on marketplaces like eBay and Amazon.

Many people will unlock their mobiles so they can use a local prepaid SIM card when travelling overseas instead of using the costly ‘roaming’ feature provided by their current network provider.

Will the unlock codes damage my phone?

Removing the network restriction on your mobile phone with unlock codes is the safest form of unlocking available. You simply enter the necessary codes directly into your phone via the keypad to remove the network restriction.  Our USB remote unlock is very safe too, our technicians are very experienced and will not damage your phone.