Terms and Conditions


UnlockPolice.com provides a service to allow our customers to unlock cell phones for the sole purpose of lawfully connecting to a phone communication network. Any other use of a cell phone that is unlocked using our service is NOT our responsibility. By making a purchase of any unlocking service on UnlockPolice.com the buyer agrees to accept full legal liability for his / her actions, use, misuse, financial gain, or transfer of the cellular phone.

When placing an order on UnlockPolice.com you are fully responsible for providing the correct IMEI (International Mobile Equipment Identity) number for your phone. Entering the wrong IMEI will result with us generating the wrong unlock code and the code will not work on your mobile phone! In this case, we do NOT refund your purchase, as we already pay our supplier for generating a code. On Android phones you have to make sure that you have the stock firmware installed (and not any custom ROM), otherwise, the unlock code will not work. In this case, you will have to flash back the original firmware on to your phone and enter the code again.

You are fully responsible to make sure that the phone model and network are compatible with and supported by our service. We only support GSM networks. We do not support service providers that use CDMA technology: e.g. Verizon.


UnlockPolice.com guarantees that the service provided will unlock your cellular device. Should our service not work with your device, we will issue a full refund provided the following conditions are met:

All information provided by the Buyer at the time of ordering is 100% accurate, including the IMEI number, the network carrier and the phone model. The Buyer has followed the unlocking instructions exactly as stated. The target device is not stolen or blacklisted. The target device has not been unlocked previously. An unlocking procedure using a code has never been attempted on the target device. UnlockPolice.com guarantees that your handset will not be damaged during the unlocking process.


All delivery times are estimates, the specified timelines are not guaranteed. We will make our absolute best effort to provide accurate estimates and meet those timelines however circumstances beyond our control (supplier delays, equipment failure, etc) may occasionally cause delays. We will keep the customer informed in the event of a delay and offer a partial discount where possible. Accepting this terms and conditions represent your acceptance of our delivery time.


Unlocking your phone does not in any way alter any contractual obligations that you may have to your carrier. If you choose to move to a different carrier without properly terminating your contract, your original carrier may choose to blacklist your phone. Blacklisting supersedes unlocking since the blacklist is shared across different carriers. UnlockPolice.com will not provide a refund if a phone is successfully unlocked but cannot be used because it is blacklisted.


UnlockPolice.com reserves the right to take the necessary precautions to prevent fraud. We may refuse any order which is suspicious or fraudulent. Additionally, we may ask you to submit supporting information that may be required to verify the use of a credit card. Orders that are found to be fraudulent may be reported to the proper authorities.